Exchanges and Refunds
All orders are shipped out within 2 Business Days of purchase from our factory in Dubai. Processing time may be extended during holidays, launches/re-stocks, limited edition releases and promotions.
UAE: 3-4 Business Days - FREE
GCC: 3-4 Business Days - AED130
EUROPE: 4-8 Business Days - AED 160
REST OF THE WORLD: 4-10 Business Days - AED 160
RETURN & REFUND
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Full Price Orders - We want you to be completely satisfied with your online purchase. If you change your mind for any reason you can simply return your item(s) to our factory in Dubai, UAE for a full refund of the item's value within 7 days of receipt.
Sale - We do not accept exchanges or returns on items purchased on sales or promotion, unless the items are faulty and proof is provided by the customer.
Return - When we allocate your Returns Authorisation number, you can ship your items, to following address: Ayesha Depala, 941 Tamani Arts Offices, Business Bay, Dubai ,United Arab Emirates.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.